Travel · booking · logistics
Midian
A platform for a tour operator: site, CRM, and role-based portals in one system — from booking through fiscalization.
- 5 roles
- 3 payment methods
- PRRO
- logistics in one flow
Problem, architecture, scale
- problem
- The tour operator needed more than a tour storefront — a live system: flight and transfer booking, multiple roles, and payment with fiscalization.
- architecture
- Custom CRM and site with portals for client, owner, managers, partners, and drivers. Transport, seats, and driver selection during booking; card, terminal, or cash payment via PRRO-enabled registers.
- scale
- Multi-role model, payments with fiscalization, and logistics in one flow — complexity where a typical studio usually stops.
Custom CRM and site shaped to the tour operator’s model — not a template tour catalog.
Five roles, one logic
Separate portals. Shared statuses, bookings, and payments — no parallel “sources of truth”.
- 01
Client
Online booking for tours, charters, transfers, and scheduled runs. Choose vehicle, seats, and driver during checkout.
- 02
Owner
Operations overview, payment statuses, and network health without a separate “truth table” outside the system.
- 03
Manager
Bookings, logistics coordination, and payment follow-up in one interface.
- 04
Partner
Manage own runs, payment statuses, and reporting within their scope.
- 05
Driver
Work context for runs and statuses without access to other parts of the system.
Payments and fiscalization
Card
Payment link generation during booking.
Terminal and cash
Acceptance via registers connected to PRRO for fiscal receipts.
What this proves
Multi-role booking, fiscalized payments, and logistics in one system — the kind of problem a typical studio usually declines.